Shipping & Return
Shipping...
How long for delivery?
When you order your item, expect to receive the package within 2 - 7 working days after your order is received.
Where do you ship?
International shipping is available, with delivery times depending on the destination.
Free shipping for orders in USA.
Can I track my order?
Customers will receive a tracking number once their order has shipped.
Delivery...
When will I receive my order?
When you order your item, expect to receive the package within 2 - 5 working days after your order is received.
Can I cancel the order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL"
Return...
Can I return my order?
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.
How long is the return policy?
Customers can request a return within 14 days of receiving their order.
Who covers return shipping?
Customers are responsible for return shipping costs, unless the product is defective or the wrong item was shipped.
Refund...
How about refund policy?
If customers are not satisfied with their BoneKlean purchase, they can request a refund within 14 days of delivery.
Once the returned item is received and inspected, a full refund will be processed.
How long for a refund?
The refund will be credited back to the original payment method within [2] days.